WSQ Communicate and Relate Effectively at the Workplace
Training Provider: James Cook Institute Pte Ltd
Course Reference: TGS-2011500441
S$210
Original: S$420
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About This Course
Upon completion of this unit, the learner will be able to:
Use effective communication techniques to interpret, clarify, analyse and respond to information received,
Recognise workplace conflict, and
Use effective negotiation skills to tackle conflicts for a win-win outcome, taking into consideration social and cultural differences.
What You'll Learn
Part I: Interpersonal Communication
1. Interpret and analyse information received.
2. Plan response to information received taking into account the social and cultural background of recipient of information.
3. Use Appropriate Communication Techniques that Consider Social and Cultural Differences to Clarify and Respond to Information Received.
Part II: Recognise Conflict
4. Identify Signs, Stages and Causes of Conflict with Individuals or Groups of People.
5. Define the Conflict and Highlight Points of Differences / Contention Objectively, Taking into Consideration Social and Cultural Differences of Parties Involved.
Part III: Tackle Conflict Through Negotiation
6. Negotiate for Mutually Acceptable Solutions by All Parties using Effective Communication and Negotiation Skills.
7. Communicate Outcome of Negotiation and Propose Relevant Recommendations with Justifications to Supervisor.
Bibliography
Six Fundamental Patterns of Cultural Differences
.
1. Interpret and analyse information received.
2. Plan response to information received taking into account the social and cultural background of recipient of information.
3. Use Appropriate Communication Techniques that Consider Social and Cultural Differences to Clarify and Respond to Information Received.
Part II: Recognise Conflict
4. Identify Signs, Stages and Causes of Conflict with Individuals or Groups of People.
5. Define the Conflict and Highlight Points of Differences / Contention Objectively, Taking into Consideration Social and Cultural Differences of Parties Involved.
Part III: Tackle Conflict Through Negotiation
6. Negotiate for Mutually Acceptable Solutions by All Parties using Effective Communication and Negotiation Skills.
7. Communicate Outcome of Negotiation and Propose Relevant Recommendations with Justifications to Supervisor.
Bibliography
Six Fundamental Patterns of Cultural Differences
.
Entry Requirements
Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
Course Details
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