Communicate and Relate Effectively at the Workplace
About This Course
This programme will impart to learners the ability to use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.
What You'll Learn
What is Effective Communication?
Barriers to Effective Communication
Understanding Workplace Communication
Interpret, Analyse and Respond to Information Effective Interpersonal Communication Techniques
Working Together As One
What is a Conflict?
Systematic Approach to Resolving Conflict
The Negotiation Process
Follow Through after Negotiation
Entry Requirements
Entry Requirements
• Workers level
• Minimal 18 years of age
• Minimal Primary School education and above
• Minimal at least 3 months of work experience or more
Assumed Skills and Knowledge
• Be able to listen and speak English at a proficiency level equivalent to the ES Workplace Literacy (WPL) Level 3
• Be able to read and write English at a proficiency level equivalent to ES Workplace Literacy (WPL) Level 3
• Be able to use numeracy skills equivalent to the ES Workplace Numeracy (WPN) Level 3