Communicate and Relate Effectively at the Workplace
Training Provider: CAPELLE CONSULTING PTE. LTD.
Course Reference: TGS-2011501548
S$210
Original: S$420
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About This Course
1. Understand communication flow and the information received
2. Respond using the best communication methods, including listening and speaking well, and the right use of body language
3. Be sensitive to the background of the sender/receiver (including religion, nationality, gender, age, etc.)
4. Identify signs, stages and causes of disagreement with individuals or groups
5. Choose the right ways to discuss disagreements or differences and find ways to solve them to get win-win outcomes
6. Inform your supervisor of the suggested ways to solve the disagreements/differences and seek approval
What You'll Learn
This program covers the techniques involved in receiving and communicating information as well as essential competencies working in a team and addressing conflicts. It will provide a foundation of practices and behaviors which can be used by operational level staff in their day-to-day work activities.
Entry Requirements
Lower Secondary education
Course Details
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