L3 Customer Management (Classroom & Asynchronous)
Training Provider: TRAINING MASTERS WORKFORCE INSTITUTE PTE LTD
Course Reference: TGS-2018500679
S$195
Original: S$390
Save S$195
About This Course
Collaborate with customers to achieve service outcome.
What You'll Learn
Organisational requirements and procedures for customer handling and service delivery; Types of information to be gathered to identify solutions; Techniques to manage decision-making process; Characteristics of appropriate decision making techniques; Evaluate technique to select a solution; Communication techniques and channels relevant for dissemination of decisions
Entry Requirements
Lower Secondary Education
Course Details
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