Manage Customers

1. Explain the importance and purpose of integrating the Customer Relationship Management approach within the organisation's service processes 2. Formulate an effective Customer Account Management Framework that provides the organisation a more integrated approach to measure and evaluate customers' needs and satisfaction levels 3. Develop a Customer Service Plan to align the organisation's customer service activities with customers' needs and expectations 4. Recommend CRM administration tools to adapt and innovate effective service processes to implement the Customer Account Management Framework and Customer Service Plan successfully in the organisation

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