Participate In Dispute Resolution: Strategic Conflict Management for Professionals Module 1
About This Course
Participants will be equipped with necessary knowledge and skills to Participate In Dispute Resolution.
At the end of the course, participants will be able to perform the following:
LO1: Prepare case to uncover and prioritise parties’ interests
LO2: Apply the stages of mediation to reach settlement
LO3: Draft a settlement agreement that meets the needs of parties
What You'll Learn
2 Types of Disputes Resolution Processes
3 The 7 Elements of Mediation
4 Steps to Preparation for a Case
5 Stages of Meditation
6 Communication Skills Overcoming Impasse
7 Closure of a Mediation
Entry Requirements
Academic qualification Interested applicants must hold a diploma or a degree in any discipline. Language proficiency An applicant whose primary language is not English or whose medium of instruction at tertiary level is not English must show proof of proficiency in the English language. The requirement for English proficiency is: TOEFL 580 (Paper-based) 237 (Computer-based) 92 (Internet-based) IELTS 6.5