WSQ Retail (Sf): Service Leadership (Service from The Heart) (Synchronous e-learning)

About This Course

The learner progresses from the stage of recognising the role one plays in contributing to the organisation’s vision, mission and values to demonstrating the service delivery in accordance with the organisation’s vision, mission and values. Then, to the final stage of monitoring own performance to ensure consistency with the organisation’s vision, mission and values. The learning builds from foundational concepts of recognising one’s role to more complex concepts like monitoring one’s performance.