WSQ Create Customer Experience (SFw)
Training Provider: TOURISM MANAGEMENT INSTITUTE OF SINGAPORE PTE LTD
Course Reference: TGS-2018505078
S$198
Original: S$396
Save S$198
About This Course
This Technical Skills & Competencies specifies the knowledge, skills and attitudes required to recognize customer needs and concerns, display personalised service as well as create value services to delight customer
What You'll Learn
The module will enable the learners to understand service culture and values, how to greet customers according to organisational practice, various customs and traditions of different cultures, how to communicate effectively, delivery procedures and policies, levels of customer service and how to handle problems.
Course Details
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