IT Service Management Fundamentals
Training Provider: Singapore University of Social Sciences
Course Reference: TGS-2018509383
S$1,606
About This Course
Describe the key principles of IT service management
Outline the important processes of IT service management
Demonstrate the comprehension of a framework of IT service management
Analyse an IT service organization in terms of processes and functions
Discuss the roles involved in IT service management
Practise IT asset and service cataloguing
Draft a component in an IT service management agreement
What You'll Learn
ICT265 IT Service Management Fundamentals is designed to enable participants to understand the key principles, processes, functions, roles, and benefits that enable Service Management staff to deliver and support quality IT services to its customers. It also contains seminar exercises and industry assignments where students will apply their knowledge of IT service best practices in the context of real-world scenarios.
Course Details
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