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Support and Maintain IT Infrastructure (SF) (Synchronous and Asynchronous E-Learning)

Training Provider: LITHAN ACADEMY PTE. LTD.
Course Reference: TGS-2019502520
S$700
Original: S$1,400
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About This Course

At the end of this module, the learner will be able to gain the following:
Knowledge
 Describe the processes involved in planning and using a troubleshooting methodology for Windows 10
 Troubleshoot start up issues and operating system services on a Windows 10 PC
 Resolve issues that pertain to hardware devices and device drivers
 Troubleshoot Windows 10 devices remotely
 Troubleshoot issues that pertain to network connectivity
Skills
 Troubleshoot physical hardware failures & hardware device drivers
 Troubleshoot issues with file access & permissions
 Recover files encrypted by Encrypting File System (EFS)
 Troubleshoot issues with accessing printers
 Troubleshoot desktop app installation issues
 Troubleshoot web browsers

What You'll Learn

01 Implementing a Troubleshooting Methodology
02 Troubleshooting Start up Issues
03 Troubleshooting Hardware and Device Drivers
04 Troubleshooting Remote Computers
05 Resolving Network Connectivity Issues
06 Troubleshooting Group Policy
07 Troubleshooting User Settings
08 Troubleshooting Remote Connectivity
09 Troubleshooting Resource Access within a Domain
10 Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
11 Troubleshooting Applications
12 Maintaining Windows 10
13 Recovering Data and Operating System

The learners will perform e-learning and assignments for the “Instructional Units” with online support from a mentor and a modular project with the guidance of an industry expert who plays the role of a "Project Mentor".

Course Details

Duration 60.5 hours
Language English
Training Commitment Full Time and Part Time
Total Enrolled 169 students
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