IT Service Management (SF) (Synchronous and Asynchronous E-Learning)

About This Course

At the end of this module, the learner is able to gain the following:
-KNOWLEDGE-
 Explain service lifecycle
 Describe key principles and models of IT Infrastructure Library
 List selected processes/roles/functions of IT service management
 Explain technology and architecture needed for IT service management
 Process of service strategy
-SKILLS-
 Determine systems maintenance procedures based on industry’s best practices and service-level agreements
 Identify resources to provide equipment and software maintenance based on industry’s best practices and service-level agreements
 Implement maintenance procedures based on industry’s best practices and service-level agreements
 Revise maintenance procedures by continuous monitoring of service levels