Manage Customer Services (SSF)
Training Provider: AVANTA ACADEMY PTE. LTD.
Course Reference: TGS-2019502764
S$375
Original: S$750
Save S$375
About This Course
This course aims to develop knowledge, skills and attitude in learners to manage customer service in F&B establishments, including continuous improvement of customer service system.
What You'll Learn
• Alignment of customer service system with organisational objectives
• Process of implementing a customer service system
• Maintaining and monitoring customer service systems
• Process of continuous improvement of customer service system
• Process of implementing a customer service system
• Maintaining and monitoring customer service systems
• Process of continuous improvement of customer service system
Entry Requirements
-Learners must have a minimum pass in English (C6) for GCE ‘O’
Level Certificate and above or its equivalent (i.e. WSQ Work Place
Literacy and Numeracy Skills Level 5).
-For learners who do not meet the minimum requirements, an oral
interview would be conducted to determine suitability for the course
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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