PWM-Security: Deterrence (Manage Disorderly Conduct & Threatening Behavior)
About This Course
This course is only for the low wage workers in the PWM-Security Sector.
On completion of this course, learner will have the knowledge and application skills in managing person or scene of disorderly conduct and threatening behavior and be able to apply them to the workplace. This includes:
- Prepare for work activities
- Deter threatening behavior through visible security presence
- Deal with disorderly / threatening behavior
What You'll Learn
A1 - Obtain necessary assignment details and clarify with appropriate persons
A2 - Recognise and identify disorderly and unacceptable behaviors throughout assignments
A3 - Recognise and identify areas that may be susceptible to disorderly and unacceptable behaviors throughout assignments
A4 - Carry out appropriate actions during situations according to organisational procedures
A5 - Manage and refuse entries when appropriately
A6 - Apply appropriate regulations during refusal of entry of banned characters
A7 - Communicate and inform appropriate authorities during situations
K1 - Organisational procedures for managing disorderly and threatening behaviours and unauthorised entries
K2 - Relevant legal and law institutional knowledge
K3 - Types of appropriate equipment
K4 - Site layouts and locations of assignment
K5 - Types of disorderly and unacceptable behaviours
K6 - Techniques in dealing with adverse situations
K7 - Importance of recognising disorderly and unacceptable behaviours
K8 - Types of verbal and nonverbal language in dealing with adverse behaviours
K9 - Reporting requirements
Entry Requirements
Qualification
• The minimum entry educational qualification for Auxiliary Police Officers and APO (Enforcement) below the rank of Auxiliary Police Inspector shall be 3 GCE ‘N” Level credits, 3 SPM Credits, NITEC or their equivalent.
• The minimum entry educational qualification for Security Officer shall be 3 GCE ‘N” Level credits, 3 SPM Credits, NITEC or their equivalent and have completed the Basic Licensing Unit.
Nationality
Singapore Citizens, Malaysian Citizens who are Singapore Permanent Residents or Malaysian holders of Work Permits or Employment Passes.
Physical and Medical Requirement
• Certified by a medical doctor to be physically fit for work
• Not be colour-blind or hearing impaired
Entry Requirements
• Be able to read, write and speak English at WPL Level 4
• Be able to manipulate numbers at WPN Level 4
• Be able to act in a professional manner