PWM-Retail: Essential Service Skills (SF)
Training Provider: ADEPT ACADEMY PTE. LTD.
Course Reference: TGS-2019502903
S$284
Original: S$568
Save S$284
About This Course
This course is only for the low wage workers in the PWM-Retail Sector.
This course equips participants with the essential technical skills and competencies to deliver quality service to customers by establishing customer’s requirements, recommending product and service based on customer’s needs and expectations, closing sales to create a positive customer experience while maintaining a positive image and persona when interacting with customer.
What You'll Learn
LU 1: Maintaining Professional Image and Persona
LU 2: Know Your Customer
LU 3: Delivering Go-the-Extra-Mile Service
LU 4: Delighting Customer
LU 5: Handling Customer’s Handling Customer Issues/Complaints, Exchange, Returns and Refunds
LU 2: Know Your Customer
LU 3: Delivering Go-the-Extra-Mile Service
LU 4: Delighting Customer
LU 5: Handling Customer’s Handling Customer Issues/Complaints, Exchange, Returns and Refunds
Entry Requirements
Be able to read, write and speak English at WSQ WPL Level 3
Be truthful and honest
Have sense of duty and responsibility on the job
Be disciplined and able to follow instructions when given
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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