ITIL Foundation
Training Provider: BRIDGINGMINDS NETWORK PTE. LTD.
Course Reference: TGS-2019503284
S$700
Original: S$1,400
Save S$700
About This Course
The purpose of the ITIL4 Foundation qualification is to introduce the management of modern IT-enabled services, to provide an understanding of the common language and key concepts and to show how the organisation and the work can improve with the ITIL 4 guidance
What You'll Learn
1. Key Concepts of Service Management
2. ITIL Guiding Principles
3. Four dimensions of Service Management
4. ITIL Service Value System – an overview
5. ITIL Service Value Chain
6. Purpose of key ITIL practices
7. Definitions of important ITIL terms
8. Purpose and contribution of key practices in Service Value Chain
2. ITIL Guiding Principles
3. Four dimensions of Service Management
4. ITIL Service Value System – an overview
5. ITIL Service Value Chain
6. Purpose of key ITIL practices
7. Definitions of important ITIL terms
8. Purpose and contribution of key practices in Service Value Chain
Entry Requirements
Post-Secondary (Non-Tertiary), Polytechnic Diploma, General and Vocational
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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