Respond to Service Challenges
Training Provider: ADEPT ACADEMY PTE. LTD.
Course Reference: TGS-2019503356
S$200
Original: S$400
Save S$200
About This Course
This course equips learners with the essential technical skills and competencies to identify triggers in the service environment that lead to service challenges, apply service recovery procedures to respond to challenging service situations and report unresolved service challenges to the appropriate relevant stakeholders
What You'll Learn
LU1 Service Challenges
LU2 Service Recovery
LU3 Service Escalation
LU2 Service Recovery
LU3 Service Escalation
Entry Requirements
Be able to read, write and speak English at WSQ WPL Level 3
Be truthful and honest
Have sense of duty and responsibility on the job
Be disciplined and able to follow instructions when given
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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