Service Leadership (SLL4)
Training Provider: ROHEI CORPORATION PTE. LTD.
Course Reference: TGS-2019503566
S$200
Original: S$400
Save S$200
About This Course
This program covers the knowledge and application skills in leading a team to deliver service excellence that is in line with the organization’s customer-focused strategy. It includes promoting a customer-centric environment and analyzing the team’s performance to identify areas of improvement.
What You'll Learn
This program has been specially designed for you to:
• Operationalise the vision, mission or values of your organisation within your respective areas of responsibility
• Strengthen teamwork by aligning your team’s efforts with the organisation’s customer-focused strategy to deliver consistent service excellence.
• Foster a collaborative and supportive team environment that encourages open communication and shared ownership of service
• Operationalise the vision, mission or values of your organisation within your respective areas of responsibility
• Strengthen teamwork by aligning your team’s efforts with the organisation’s customer-focused strategy to deliver consistent service excellence.
• Foster a collaborative and supportive team environment that encourages open communication and shared ownership of service
Entry Requirements
For this course, learners are assumed to have or be able to…
1. Have a comprehensive understanding of the organization’s vision, mission, values and business goals
2. Have 3 years of supervisory experience in a service-related capacity
3. Be able to speak, listen, read and write English at a proficiency level not lower than the ES WSQ WPL Level 5
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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