Service Excellence (WSQ)
Training Provider: MINDFORCE ACADEMY PTE. LIMITED
Course Reference: TGS-2019503788
S$320
Original: S$640
Save S$320
About This Course
This course covers knowledge and application skills in Service Excellence, that is the knowledge and application skills in equipping service staff with the mind set to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.
What You'll Learn
This unit covers
1) ability to project a professional image when serving customers. It also includes equipping oneself with a positive and customer oriented mindset to impress and wow customers in their day-to-day engagement.
2) knowledge and application skills in equipping service staff with the mindset to go-the-extra-mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.
1) ability to project a professional image when serving customers. It also includes equipping oneself with a positive and customer oriented mindset to impress and wow customers in their day-to-day engagement.
2) knowledge and application skills in equipping service staff with the mindset to go-the-extra-mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.
Entry Requirements
Able to Speak, Listen, Read and Write simple English
WPLN Level 3 in Listening, Reading, Speaking and Writing
Course Details
Back to All Courses
Note: To apply for this course, visit or contact the training provider directly.
More Courses from MINDFORCE ACADEMY PTE. LIMITED
The learner will be able to achieve the following learning outcomes upon completion of training:
1....
This 2-day program is designed to equip professionals, especially team leads, managers, and aspiring...
Learners will be able to integrate a range of classroom management strategies that facilitate implem...