PWM-Retail: Role Modelling to Establish Customer Relationship – SFw (Mandarin)
About This Course
This course is only for the low wage workers in the PWM-Retail Sector. Role Model the Service Vision: This unit covers knowledge and application skills in role modelling the service vision of an organization. Establish Relationships for Customer Confidence: This unit covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty.
What You'll Learn
Entry Requirements
1. Have an understanding of the organisation’s vision, mission, values, processes and procedures.
2. Have an understanding of the organization’s product and service offering. 3. Have an understanding of the organization’s service excellence procedures and practices and be able to impart service practices to peers, juniors and subordinates.
4. Have 2 years of experience in a service-related capacity 5. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4