WSQ Establish Excellent Relationships for Customer Confidence
Training Provider: James Cook Institute Pte Ltd
Course Reference: TGS-2019504044
S$225
Original: S$450
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About This Course
This unit covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
What You'll Learn
1. Develop knowledge of organisation's product or service offerings and customer profile.
2. Establish customer rapport to build customer confidence in accordance with the organisation’s guidelines.
3. Provide post-sales follow up in accordance with the organisation’s guidelines.
4. Respond to service opportunities and escalated service challenges to reinforce customer’s confidence in the organisation.
2. Establish customer rapport to build customer confidence in accordance with the organisation’s guidelines.
3. Provide post-sales follow up in accordance with the organisation’s guidelines.
4. Respond to service opportunities and escalated service challenges to reinforce customer’s confidence in the organisation.
Entry Requirements
Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4.
Course Details
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