Implement Operations for Service Excellence (SF)
Training Provider: SINGAPORE NATIONAL EMPLOYERS FEDERATION
Course Reference: TGS-2019504181
S$200
Original: S$400
Save S$200
About This Course
Recognise the role that one plays in the service value chain
Acquire information commonly sought by organisation’s customers
Deliver service as part of a team according to the organisation’s service standards
Escalate service performance issues that affect the organisation’s service standards
What You'll Learn
Importance of one role in the service value chain
One role in the service value chain may involve delivering service to customers by working with teams, other departments within the organisation or service partners
Sources of information commonly sought by organization customers example product catalogues, database of product or service offered and more
Principles of effective team communication, respecting diversity in all communication with colleagues, communicating constructively to develop and maintain effective relationships, mutual trust and confidence and more
An organization service standards may be defined as the commitment to a level of service performance that an organization customers can expect.
Effective communication skills using customer-friendly language that is positive, open and inclusive language and more
Types of service performance issues example product failure, long wait times for service and more
Organisation service escalation process example standard oper
One role in the service value chain may involve delivering service to customers by working with teams, other departments within the organisation or service partners
Sources of information commonly sought by organization customers example product catalogues, database of product or service offered and more
Principles of effective team communication, respecting diversity in all communication with colleagues, communicating constructively to develop and maintain effective relationships, mutual trust and confidence and more
An organization service standards may be defined as the commitment to a level of service performance that an organization customers can expect.
Effective communication skills using customer-friendly language that is positive, open and inclusive language and more
Types of service performance issues example product failure, long wait times for service and more
Organisation service escalation process example standard oper
Course Details
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