Work in a Diverse Service Environment (SF)
Training Provider: SINGAPORE NATIONAL EMPLOYERS FEDERATION
Course Reference: TGS-2019504183
S$200
Original: S$400
Save S$200
About This Course
Recognise the importance of inclusiveness when working in a diverse service environment.
Apply emotional intelligence when interacting with team members and customers in a diverse service environment
Demonstrate resilience when faced with challenges in a diverse service environment
Monitor own actions in handling diversity in the diverse service environment.
What You'll Learn
Diverse service environment
A diverse service environment established as a workplace composed of people from a wide range of backgrounds and possessing different traits.
diversity markers ie race, nationality, age, gender & more
diversity challenges and opportunities ie discrimination or complaints amongst team members, negative attitudes and behaviour & more
Emotional Intelligence
Emotional Intelligence established as the ability to identify, assess, and control the emotions of oneself, of others, and of groups.
recognising emotions and its effects on service delivery,
recognising strengths and weaknesses and more
Methods to demonstrate resilience
developing coping skills to deal with stress of the change, opportunity, stressor or adversity and more
Methods Monitor own actions
completing reflective journals, comparing objectives to actual actions of self and more
A diverse service environment established as a workplace composed of people from a wide range of backgrounds and possessing different traits.
diversity markers ie race, nationality, age, gender & more
diversity challenges and opportunities ie discrimination or complaints amongst team members, negative attitudes and behaviour & more
Emotional Intelligence
Emotional Intelligence established as the ability to identify, assess, and control the emotions of oneself, of others, and of groups.
recognising emotions and its effects on service delivery,
recognising strengths and weaknesses and more
Methods to demonstrate resilience
developing coping skills to deal with stress of the change, opportunity, stressor or adversity and more
Methods Monitor own actions
completing reflective journals, comparing objectives to actual actions of self and more
Course Details
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