WSQ Service Innovation
Training Provider: James Cook Institute Pte Ltd
Course Reference: TGS-2019504190
S$225
Original: S$450
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About This Course
This unit covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.
What You'll Learn
1. Recognise the importance of service innovation in the organisation
2. Generate potential service innovation ideas to transform the customer experience
3. Evaluate potential service innovation ideas according to organisation evaluation criteria
4. Present mock up of service innovation ideas to stakeholders
2. Generate potential service innovation ideas to transform the customer experience
3. Evaluate potential service innovation ideas according to organisation evaluation criteria
4. Present mock up of service innovation ideas to stakeholders
Entry Requirements
Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) level 3.
Course Details
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