Manage Operations for Service Excellence (Service Planning and Implementation)
About This Course
This course covers knowledge and application skills in the effective management of resources, along with the use of organisational guidelines to manage service operations. It involves recognising resources and implementing service operations to achieve service excellence, resolving performance issues and monitoring feedback from customers.
What You'll Learn
Implement service operations to achieve service excellence in accordance to organisation’s service operations plan
Resolve performance issues within one’s limits of authority that may occur during service operations
Monitor feedback from customers and team on service operations
Entry Requirements
Learners are assumed to:
1. Have an understanding of the organisation’s vision, mission, values, processes
and procedures
2. Have an understanding of the organization’s product and service offering
3. Have an understanding of the organization’s service excellence procedures
and practices and be able to impart service practices to peers, juniors and
subordinates
4. Have 2 years of experience in a service-related capacity
5. Be able to speak, listen and read English at a proficiency level not lower than
the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace
Literacy (WPL) Level 4