Manage a Diverse Service Environment (People and Relationship Management)
About This Course
This course covers knowledge and application skills required to manage a diverse service environment. It involves promoting inclusiveness, building team cohesion and managing diversity challenges and opportunities that may have implications on service delivery.
What You'll Learn
Build team cohesion to achieve organisational service excellence
Manage challenges and opportunities relating to diversity that have implications on service delivery
Entry Requirements
Learners are assumed to:
1. Have an understanding of the organisation’s vision, mission, values, processes
and procedures
2. Have an understanding of the organization’s product and service offering
3. Have an understanding of the organization’s service excellence procedures
and practices and be able to impart service practices to peers, juniors and
subordinates
4. Have 2 years of experience in a service-related capacity
5. Be able to speak, listen and read English at a proficiency level not lower than
the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace
Literacy (WPL) Level 4