Lead with Service Vision (Service Leadership)
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2019504207
S$295
Original: S$590
Save S$295
About This Course
This course covers knowledge and application skills in leading a team to deliver service excellence that is in line with the organisation’s customer-focused strategy. It includes promoting a customer-centric environment and analysing the team’s performance to identify areas of improvement.
What You'll Learn
Recognise the roles and responsibilities of a leader in operationalising the organisation’s vision, mission and values
Promote a customer-centric environment to influence team to achieve service excellence
Analyse performance of team to identify follow-up actions for improvement
Promote a customer-centric environment to influence team to achieve service excellence
Analyse performance of team to identify follow-up actions for improvement
Entry Requirements
Learners are assumed to:
1. Have a comprehensive understanding of the organisation’s vision, mission,
values, business goals
2. Have 3 years of supervisory experience in a service-related capacity
3. Be able to speak, listen, read and write English at a proficiency level not lower
than the Employability Skills Workforce Skills Qualification (ES WSQ)
Workplace Literacy (WPL) Level 5
Course Details
Back to All Courses
Note: To apply for this course, visit or contact the training provider directly.
More Courses from SERVICE QUALITY CENTRE PTE. LTD.
This course aims to develop personal mastery competence to stay resilient and adaptive in trying tim...
This course targets to equip business professionals with the skills and knowledge needed to navigate...
On completion of this unit, learners will have the
knowledge and application skills needed for an
...