Optimise Workforce for Service Excellence (People and Relationship Management)
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2019504209
S$295
Original: S$590
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About This Course
This course covers knowledge and application skills to develop a manpower resource plan and optimise the use of the workforce in a service environment. This includes evaluating the performance of the team and communicating manpower plans and changes to the workforce.
What You'll Learn
Develop manpower resource plan in line with organisation’s vision, mission, values and service operations plan
Evaluate performance of team in line with service operations plan
Optimise manpower resources for service excellence
Communicate manpower plans and changes to team
Evaluate performance of team in line with service operations plan
Optimise manpower resources for service excellence
Communicate manpower plans and changes to team
Entry Requirements
Learners are assumed to:
1. Have a comprehensive understanding of the organisation’s vision, mission, values, business goals
2. Have 3 years of supervisory experience in a service-related capacity
3. Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ)
Workplace Literacy (WPL) Level 5
Course Details
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