Projecting a Professional GEMS Image (SF)
Training Provider: SINGAPORE NATIONAL EMPLOYERS FEDERATION
Course Reference: TGS-2019504234
S$300
Original: S$600
Save S$300
About This Course
Recognise the diverse range of customers and their needs and expectations
Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
Escalate feedback on areas of improvement to enhance the customer experience
Recognise the impact of one’s professional image and persona on the organisation
Project a professional image and persona in accordance with organisational guidelines
Demonstrate effective communication skills when interacting with customers at the workplace
What You'll Learn
Internal customers, service partners, new customers, loyal/repeat customers, customers with special needs
Reliability, quality, safety, performance, aesthetic appearance, comfort, durability, etc
Ability to work with diverse team members, good communication skills, integrity, positive attitude, proactive, consistent service, customer-first mindset etc
Providing service that exceeds both internal and external customer expectations
Areas of Improvement to enhance customer experience
Methods to identify areas of improvement
Escalating feedback on areas of improvement
Methods to project a professional image and persona of the organisation may include:
dressing in accordance with organisation’s guidelines
communicating professionally with customers
Reliability, quality, safety, performance, aesthetic appearance, comfort, durability, etc
Ability to work with diverse team members, good communication skills, integrity, positive attitude, proactive, consistent service, customer-first mindset etc
Providing service that exceeds both internal and external customer expectations
Areas of Improvement to enhance customer experience
Methods to identify areas of improvement
Escalating feedback on areas of improvement
Methods to project a professional image and persona of the organisation may include:
dressing in accordance with organisation’s guidelines
communicating professionally with customers
Course Details
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