Innovate the Customer Experience (Service Innovation)
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2019504263
S$345
Original: S$690
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About This Course
This course covers the knowledge and application skills in identifying the elements that form customer expectations so as to provide the desired customer experience that is in line with the organisation’s vision, mission and values. It covers various methods to design, innovate and translate the desired customer experience into a service operations plan.
What You'll Learn
Interpret customer intelligence to determine desired customer experience
Innovate the desired customer experience in line with the organisation’s vision, mission and values
Translate the desired customer experience into a service operations plan
Evaluate impact of desired customer experience
Innovate the desired customer experience in line with the organisation’s vision, mission and values
Translate the desired customer experience into a service operations plan
Evaluate impact of desired customer experience
Course Details
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