Implement Operations for Service Excellence (Service Planning and Implementation)
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2019504290
S$210
Original: S$420
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About This Course
This course covers knowledge and application skills in the delivery of service excellence by utilising organisational service operations resources. It involves the use of effective teamwork to perform service operations in accordance with organisation’s guidelines and escalating service performance issues.
What You'll Learn
- Recognise the role that one plays in the service value chain
- Acquire information commonly sought by organisation’s customers
- Deliver service as part of a team according to the organisation’s service standard
- Escalate service performance issues that affect the organisation’s service standards
- Acquire information commonly sought by organisation’s customers
- Deliver service as part of a team according to the organisation’s service standard
- Escalate service performance issues that affect the organisation’s service standards
Entry Requirements
Learners are assumed to:
1. Have an understanding of the organisation’s product and service offering
2. Have an understanding of the organization’s structure, standard operating
procedures and guidelines on customer service
3. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
Course Details
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