Service Information and Results for Leaders
Training Provider: NEW VANTAGE INTERNATIONAL COLLEGE PTE. LTD.
Course Reference: TGS-2019504347
S$409
Original: S$818
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About This Course
The learners of “Analyse Service Quality & Customer Satisfaction (Blended)” will acquire the knowledge and application skills required to analyse customer data to improve the organisation’s level of service quality and customer satisfaction. It also includes analysing service quality and customer satisfaction results and implementing improvement plans to close gaps
What You'll Learn
1. Review Service Quality (KA1, KA2, IVC1, AA2)
2. Analyse Service Gaps (KA3, KA4, AA1, LL2, SIE1)
3. Communicate Findings and Results (KA5, SIE2)
4. Implement Improvement Plans (KA6, AA3, LL1)
5. Making System Improvements (IVC2)
2. Analyse Service Gaps (KA3, KA4, AA1, LL2, SIE1)
3. Communicate Findings and Results (KA5, SIE2)
4. Implement Improvement Plans (KA6, AA3, LL1)
5. Making System Improvements (IVC2)
Course Details
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