Applying Emotional Intelligence at the Workplace
About This Course
This course equips learners with key Emotional Intelligence (EQ) skills to strengthen workplace interactions and service excellence. Participants will explore soft skills for service, self-awareness, managing emotions, self-control, resilience, and empathy to build confidence and foster stronger relationships. They will also learn to recognize and manage disruptive impulses, enhance self-worth, and monitor their own actions for personal growth. The course is ideal for a diverse range of professionals.
What You'll Learn
Participants will learn to:
- Apply Emotional Intelligence (EQ) skills to build relationships and communicate with diverse team members and customers.
- Understand workplace diversity challenges and opportunities, including cultural differences, communication styles, and customer expectations.
- Promote inclusiveness through respect, teamwork, and communication in a diverse service environment.
- Monitor personal behaviours and actions in different service situations.
- Develop resilience and adaptability to respond professionally to workplace challenges and changing service demands.
Entry Requirements
able to speak, read, and write at a English proficiency level of ES WPLN L3 or equivalent
attitudes that include: a sense of responsibility, able to organise and multi-task, being passionate in performing work activities
target age group: 25 and above
minimum education level: secondary education
required years of experience: 6 months of work experience