Applying Emotional Intelligence at the Workplace
Training Provider: IMPACT MANAGEMENT SEMINARS PTE LTD
Course Reference: TGS-2019504381
S$250
Original: S$500
Save S$250
About This Course
To equip participants with the skills and knowledge to: *adapt to and connect with customers and colleagues *recognize and understand the impact of emotions on self and on others * manage disruptive emotions and behaviors * build on relationships to achieve service satisfaction * show resilience and monitor monitor own actions in challenging situations
What You'll Learn
- importance of soft skills in service interactions
- understanding self: emotions, awareness, self control
- emotions in relationships
- recognizing and managing emotions
- self-worth and confidence
- disruptive impulses and behaviors
- showing empathy
- resilience
- monitor own actions
- understanding self: emotions, awareness, self control
- emotions in relationships
- recognizing and managing emotions
- self-worth and confidence
- disruptive impulses and behaviors
- showing empathy
- resilience
- monitor own actions
Entry Requirements
able to speak, read, and write at a English proficiency level of ES WPLN L3 or equivalent
attitudes that include: a sense of responsibility, able to organise and multi-task, being passionate in performing work activities
target age group: 25 and above
minimum education level: secondary education
required years of experience: 6 months of work experience
Course Details
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