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Building Rapport to Create Selling/Service Opportunities

Name: Building Rapport to Create Selling/Service Opportunities
Price: 325.00 SGD
Rating: 4.6 (123 reviews)

Training Provider: IMPACT MANAGEMENT SEMINARS PTE LTD

Course Reference: TGS-2019504386

S$325

Original: S$650

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About This Course

This course is designed for individuals who want to enhance their customer service capabilities, strengthen rapport with clients, and deliver outstanding service experiences. Participants will gain practical skills in post-sales follow-up, service recovery, and handling challenges with professionalism. It is also valuable for those looking to identify opportunities and apply effective negotiation to achieve positive outcomes.

The course is particularly suitable for Customer Relations Officers (CROs), Customer Service Officers, Sales Coordinators, and Order Administrators.

What You'll Learn

This course equips learners with the skills to deliver exceptional customer service and strengthen client relationships. Participants will develop product and service knowledge, learn techniques to build rapport, and practice effective post-sales follow-up. The course also covers identifying service opportunities, handling challenges, performing service recovery, and negotiating solutions that meet both customer and business needs.

Entry Requirements

able to speak, read, and write at a English proficiency level of ES WPLN L3 or equivalent
attitudes that include: a sense of responsibility, able to organise and multi-task, being passionate in performing work activities
target age group: 25 and above
minimum education level: secondary education
required years of experience: 6 months of work experience