Handling Service Triggers and Complaints
Training Provider: IMPACT MANAGEMENT SEMINARS PTE LTD
Course Reference: TGS-2019504387
S$250
Original: S$500
Save S$250
About This Course
To equip participants with the skills and knowledge to recognize service triggers, handle service emotions and challenges professionally, and to escalate unresolved service challenges
What You'll Learn
- applying service principles
- impact of service triggers on the organization and customers
- types and causes of various service triggers
- customer complaints
- recognizing and handling a service challenge
- applying principles of effective communication in service recovery
- escalating unresolved service challenges
- impact of service triggers on the organization and customers
- types and causes of various service triggers
- customer complaints
- recognizing and handling a service challenge
- applying principles of effective communication in service recovery
- escalating unresolved service challenges
Entry Requirements
able to speak, read, and write at a English proficiency level of ES WPLN L3 or equivalent
attitudes that include: a sense of responsibility, able to organise and multi-task, being passionate in performing work activities
target age group: 25 and above
minimum education level: secondary education
required years of experience: 6 months of work experience
Course Details
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