Service Innovation for Leaders
Training Provider: NEW VANTAGE INTERNATIONAL COLLEGE PTE. LTD.
Course Reference: TGS-2019504425
S$409
Original: S$818
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About This Course
This competency unit seeks to provide you with the knowledge and application skills to develop new product or services to address customer needs and expectations. It covers the planning, development and implementation process of the newly developed product or service offering
What You'll Learn
1. Assess customer’s needs and expectations to develop new products/services (PS1, UK1)
2. Innovate product or service offerings to respond to customer’s needs and expectations (PS2, UK2)
3. Evaluate product/service developed to ensure that it is in line with customer’s needs and expectations (PS2, UK3)
2. Decipher impact of new and emerging technologies on business operations using risk analysis, implications on legal, ethical or security dimensions of the business and current and future impact analysis. (K2, K5, A2)
3. Apply change management and implementation considerations relating to introduction of new technologies prior to experimenting with the integration of new and emerging technology into the existing business context (K3, A3)
4. Establish business priorities, planning, value chain and key processes and guidelines to facilitate the research on and evaluation of new technologies (K4, A4)
2. Innovate product or service offerings to respond to customer’s needs and expectations (PS2, UK2)
3. Evaluate product/service developed to ensure that it is in line with customer’s needs and expectations (PS2, UK3)
2. Decipher impact of new and emerging technologies on business operations using risk analysis, implications on legal, ethical or security dimensions of the business and current and future impact analysis. (K2, K5, A2)
3. Apply change management and implementation considerations relating to introduction of new technologies prior to experimenting with the integration of new and emerging technology into the existing business context (K3, A3)
4. Establish business priorities, planning, value chain and key processes and guidelines to facilitate the research on and evaluation of new technologies (K4, A4)
Course Details
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