Service Leadership for Ambassadors
Training Provider: NEW VANTAGE INTERNATIONAL COLLEGE PTE. LTD.
Course Reference: TGS-2019504434
S$80
Original: S$160
Save S$80
About This Course
-Identify with your organization’s service vision, mission and shared values.
-Align personal vision and values and the role in the organisation to support organization’s service vision, mission, values
-Demonstrate service delivery in alignment to the vision, mission & values
-Monitor ones’ performance in support of the VMSV
What You'll Learn
• Corporate Culture : What shape the corporate culture
- Understanding Your organization’s Vision Mission and Service values
- Espoused vs operational
- Your organization’s desired culture
• Alignment of Vision, mission & values
- Your personal Vision, goals and values
- Creating an identity that aligns
- How can you support?
• Understanding Your Role as a Service personnnel
- Who do you serve? Identify your key audiences
- What is your role? What part do you play
- How can you demonstrate service in support of the VMSV
- Creating the service touchpoints that is consistent to the VMSV
• Creating and Monitoring Self Performance
- Creating the peer and team support to the organization’s VMSV
- Meeting up to your performance, your competence
- Identifying ways for improvement
- Understanding Your organization’s Vision Mission and Service values
- Espoused vs operational
- Your organization’s desired culture
• Alignment of Vision, mission & values
- Your personal Vision, goals and values
- Creating an identity that aligns
- How can you support?
• Understanding Your Role as a Service personnnel
- Who do you serve? Identify your key audiences
- What is your role? What part do you play
- How can you demonstrate service in support of the VMSV
- Creating the service touchpoints that is consistent to the VMSV
• Creating and Monitoring Self Performance
- Creating the peer and team support to the organization’s VMSV
- Meeting up to your performance, your competence
- Identifying ways for improvement
Course Details
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