Service Planning and Implementation for Ambassadors
Training Provider: NEW VANTAGE INTERNATIONAL COLLEGE PTE. LTD.
Course Reference: TGS-2019504435
S$160
Original: S$320
Save S$160
About This Course
• Defining Organization’s Goals & Standards in Service Operations.
• Identify and Recognise One’s Role in the Process of Operational Excellence
• Ablility to map processes and identify gaps
• Contributing to Continual Improvement in Service Performance and Operations.
What You'll Learn
• Understanding the Service Value Chain
- Mapping the Customer Experience Journey
- Service Blueprint
- Your role in the Service Value Chain
- Aligning the customer needs to the Service Blueprint
• The Service Network
- Service Teams
- Cross Functional Teams
- Working with Team players as collaborators towards Service Excellence
• Setting the Service Standards
- Customer Service Scorecard
- Measure Service Performance
- Identify Service issues
• Continual Improvement to Operation Excellence
- Service Escalation Process
- Sources of Information in organization’s escalation process
- Action Plan in Service Performance Improvement
- Mapping the Customer Experience Journey
- Service Blueprint
- Your role in the Service Value Chain
- Aligning the customer needs to the Service Blueprint
• The Service Network
- Service Teams
- Cross Functional Teams
- Working with Team players as collaborators towards Service Excellence
• Setting the Service Standards
- Customer Service Scorecard
- Measure Service Performance
- Identify Service issues
• Continual Improvement to Operation Excellence
- Service Escalation Process
- Sources of Information in organization’s escalation process
- Action Plan in Service Performance Improvement
Course Details
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