People and Relationship Management for Ambassadors
Training Provider: NEW VANTAGE INTERNATIONAL COLLEGE PTE. LTD.
Course Reference: TGS-2019504436
S$160
Original: S$320
Save S$160
About This Course
• Recognise the importance of inclusiveness when working in a diverse encironment
• Apply emotional intelligence when interacting with the various stakeholders in the diverse service environment
• Demonstrate resilence when faced with challenges.
• Monitor actions in handling diversity
What You'll Learn
• Diverse Service Environment
- Diversity Markers
- Pschological Diversity Markers
- Identifying your customers’ diveristy in characteristics and behaviour
• Surfacing Diversity Challenges and Opportunities
- Discriminatory behaviour towards customers/stakeholders
- Negative Attitudes and behaviours
- Miscommunication & Misunderstanding between team and customers
• Inclusiveness
- Contribution towards an Inclusive Workplace
- Inclusiveness = the Next Frontier for Diversity
- Leveraging on different perspectives
- Adapting Working Styles
• Emotion Intelligence in Managing Divesity
- Different Aspects of Emotional Intelligence
- Competencies relating to Emotional Intellgence
- Using Emotional Intelligence in Difficult Situations
• Resilience
- Definition of resilience
- Identifying Stressors in a Diverse Service Envrionment
- Methods to demonstrate Resilience
- Developing a Strong Support System
- Diversity Markers
- Pschological Diversity Markers
- Identifying your customers’ diveristy in characteristics and behaviour
• Surfacing Diversity Challenges and Opportunities
- Discriminatory behaviour towards customers/stakeholders
- Negative Attitudes and behaviours
- Miscommunication & Misunderstanding between team and customers
• Inclusiveness
- Contribution towards an Inclusive Workplace
- Inclusiveness = the Next Frontier for Diversity
- Leveraging on different perspectives
- Adapting Working Styles
• Emotion Intelligence in Managing Divesity
- Different Aspects of Emotional Intelligence
- Competencies relating to Emotional Intellgence
- Using Emotional Intelligence in Difficult Situations
• Resilience
- Definition of resilience
- Identifying Stressors in a Diverse Service Envrionment
- Methods to demonstrate Resilience
- Developing a Strong Support System
Course Details
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