Service Challenges for Ambassadors
Training Provider: NEW VANTAGE INTERNATIONAL COLLEGE PTE. LTD.
Course Reference: TGS-2019504439
S$160
Original: S$320
Save S$160
About This Course
Individual will be able to successfully perform the following:
1. Recognise triggers in the service environment that may lead to potential service challenges
2. Use service recovery procedures to respond to service challenges in accordance with organisation guidelines 3. Escalate unresolved service challenges in accordance with the organisation’s guidelines.
What You'll Learn
The programme would cover the following areas:
1. Service-Dominant Logic
2. Recognise Triggers in the Service Environment
3. Service Challenges
4. Service Recovery Procedures
1. Service-Dominant Logic
2. Recognise Triggers in the Service Environment
3. Service Challenges
4. Service Recovery Procedures
Course Details
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