Service Coaching for Champions
Training Provider: NEW VANTAGE INTERNATIONAL COLLEGE PTE. LTD.
Course Reference: TGS-2019504441
S$170
Original: S$340
Save S$170
About This Course
The “Coach for Service Performance” module addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. Learners will also gain experience through learning and practising the use of coaching techniques to close service gaps, as well as learning how to monitor the progress of individuals for improvements in service performance
The programme would cover the following areas:
• The Role of a Coach in Service Performance
• Preparing to Coach
• Being a Coach
• Monitoring Progress.
What You'll Learn
Day 1
The role of a coach in service performance
Preparing to Coach
Day 2
Being a Coach
Monitoring progress
Written Assessment
Written Assessment (45 min)
Assessment Day (1 week later)
Role Play and Oral Interview (30 min).
The role of a coach in service performance
Preparing to Coach
Day 2
Being a Coach
Monitoring progress
Written Assessment
Written Assessment (45 min)
Assessment Day (1 week later)
Role Play and Oral Interview (30 min).
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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