Service Planning and Implementation for Champions
Training Provider: NEW VANTAGE INTERNATIONAL COLLEGE PTE. LTD.
Course Reference: TGS-2019504443
S$170
Original: S$340
Save S$170
About This Course
The “Manage Operations for Service Excellence” module addresses the knowledge
and application skills in the effective management of resources, along with the use of
organizational guidelines to manage service operations. Learners will also gain
experience through recognizing resources and implementing service operations to
achieve service excellence, resolving performance issues and monitoring feedback
from customers.
The programme would cover the following areas:
1. Resources in Service Operations
2. The Service Operations Plan
3. Resolving Performance Issues
4. Monitoring Feedback on Service Operations
What You'll Learn
Day 1
Resources in Service Operations
The Service Operations Plan
Day 2
Resolving Performance Issues
Monitoring Feedback on Service Operations
Written Assessment
Assessment Day (1 week later)
Role Play and Oral Interview (30 min).
Resources in Service Operations
The Service Operations Plan
Day 2
Resolving Performance Issues
Monitoring Feedback on Service Operations
Written Assessment
Assessment Day (1 week later)
Role Play and Oral Interview (30 min).
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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