Service Excellence for Champions
Training Provider: NEW VANTAGE INTERNATIONAL COLLEGE PTE. LTD.
Course Reference: TGS-2019504446
S$170
Original: S$340
Save S$170
About This Course
1. Develop knowledge of organisation’s product or service offerings and customer profile.
Establish customer rapport to build customer confidence in accordance with the organisation’s guidelines.
Provide post-sales follow up in accordance with the organisation’s guidelines.
Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation.
What You'll Learn
Contents Page
Overview 4
Why Build Relationship? 8
The Brand Profit Chain 9
1. PS1: Develop knowledge of organisation’s product or
service offerings and customer profile
12
2. PS2: Establish customer rapport to build customer
confidence in accordance with the organisation’s
guidelines
21
3. PS3: Provide post-sales follow up in accordance with the
organisation’s guidelines
28
4. PS4: Respond to service opportunities and escalated
service challenges to reinforce customers’ confidence in
the organisation
34
References 46
APPENDIX: Supplementary Reading 47
Overview 4
Why Build Relationship? 8
The Brand Profit Chain 9
1. PS1: Develop knowledge of organisation’s product or
service offerings and customer profile
12
2. PS2: Establish customer rapport to build customer
confidence in accordance with the organisation’s
guidelines
21
3. PS3: Provide post-sales follow up in accordance with the
organisation’s guidelines
28
4. PS4: Respond to service opportunities and escalated
service challenges to reinforce customers’ confidence in
the organisation
34
References 46
APPENDIX: Supplementary Reading 47
Course Details
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