Service Planning and Implementation for Leaders
Training Provider: NEW VANTAGE INTERNATIONAL COLLEGE PTE. LTD.
Course Reference: TGS-2019504497
S$409
Original: S$818
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About This Course
This competency unit, “Develop Service Operations,” seeks to provide you with the knowledge and application skills in knowledge and application skills in developing service operations plans to deliver service excellence, to evaluate their implementation and to make corrective actions for improvement.
What You'll Learn
The units comprise the following learning outcomes:
1. The Foundations of a Service Operations Plan (KA1, KA2, AA1, AA2, IVC, SIE1).
2. Identify Resources and Establish Resource Utilization Plans (LL).
3. Plan Targets, Monitoring Methods and measurements in Accordance with Business Value Strategy and Service Objectives (AA1, AA2)
4. Ensure Delivery of Quality Service – Communicate effectively with stakeholders (KA4, AA2, SIE2)
5. Evaluate Performance of Service Operations Plan (KA3, AA3)
6. Identify Service Operations Problems and Implement Corrective Actions (KA4, AA3
1. The Foundations of a Service Operations Plan (KA1, KA2, AA1, AA2, IVC, SIE1).
2. Identify Resources and Establish Resource Utilization Plans (LL).
3. Plan Targets, Monitoring Methods and measurements in Accordance with Business Value Strategy and Service Objectives (AA1, AA2)
4. Ensure Delivery of Quality Service – Communicate effectively with stakeholders (KA4, AA2, SIE2)
5. Evaluate Performance of Service Operations Plan (KA3, AA3)
6. Identify Service Operations Problems and Implement Corrective Actions (KA4, AA3
Course Details
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