Service Challenges for Leaders
Training Provider: NEW VANTAGE INTERNATIONAL COLLEGE PTE. LTD.
Course Reference: TGS-2019504500
S$409
Original: S$818
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About This Course
This “Develop a Service Recovery Framework” module seeks to provide learners with knowledge and application skills to develop a service recovery framework. It involves analysing service challenges to ascertain service delivery gaps, developing a service recovery framework, cascading the service recovery procedures to staff and evaluating the impact of the strategies
What You'll Learn
The learning outcomes by unit comprise:
1. Analyse service challenges to ascertain service delivery gaps (KA1, KA2, AA1, AA2)
2. Develop Service Recovery Framework to Address Service Delivery Gaps (KA3, AA3)
3. Cascade Service Recovery Framework to Stakeholders (KA4, AA4, SIE1, SIE2)
4. Evaluate the Effectiveness of Service Recovery Strategies (KA5, IVC, SIE3, LL)
1. Analyse service challenges to ascertain service delivery gaps (KA1, KA2, AA1, AA2)
2. Develop Service Recovery Framework to Address Service Delivery Gaps (KA3, AA3)
3. Cascade Service Recovery Framework to Stakeholders (KA4, AA4, SIE1, SIE2)
4. Evaluate the Effectiveness of Service Recovery Strategies (KA5, IVC, SIE3, LL)
Course Details
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