Service Innovation Culture for Leaders
Training Provider: NEW VANTAGE INTERNATIONAL COLLEGE PTE. LTD.
Course Reference: TGS-2019504508
S$409
Original: S$818
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About This Course
The learners will acquire the ability to promote and foster a service innovation culture in the organisation. This includes leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas.
What You'll Learn
1. Promote a service innovation culture within the organisation (KA1, KA2, AA1).
2. Lead team in generating service innovation ideas which are in line with the organisation's evaluation criteria (KA3, IVC1, LL)
3. The new service development (NSD) process (AA3, AA4, SIE)
4. Facilitate the implementation of service innovation ideas at the workplace (KA4, KA5, AA2, IVC2)
2. Lead team in generating service innovation ideas which are in line with the organisation's evaluation criteria (KA3, IVC1, LL)
3. The new service development (NSD) process (AA3, AA4, SIE)
4. Facilitate the implementation of service innovation ideas at the workplace (KA4, KA5, AA2, IVC2)
Course Details
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