People and Relationship Management for Leaders
Training Provider: NEW VANTAGE INTERNATIONAL COLLEGE PTE. LTD.
Course Reference: TGS-2019504518
S$409
Original: S$818
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About This Course
This unit “Optimise Workforce for Service Excellence“ seeks to provide learners with the knowledge and application skills to develop service strategies based on market entry opportunities. The learning outcomes involve developing strategic plans to enter a market based on the organisation’s identified market opportunity. It also involves evaluating the strategy and managing the risks associated with the service strategy.
What You'll Learn
The learning outcomes by unit comprise:
1. Develop manpower resource plan in line with the organisation’s vision, mission, values and service operations plan (PS1, UK1).
2. Evaluate performance of team in line with service operations plan (PS2, UK2).
3. Optimise manpower resources for service excellence. (PS3, UK3).
4. Communicate manpower plans and changes to the team. (PS4, UK4).
1. Develop manpower resource plan in line with the organisation’s vision, mission, values and service operations plan (PS1, UK1).
2. Evaluate performance of team in line with service operations plan (PS2, UK2).
3. Optimise manpower resources for service excellence. (PS3, UK3).
4. Communicate manpower plans and changes to the team. (PS4, UK4).
Course Details
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