Service from the Heart - Achieving Service Excellence (Synchronous e-Learning)
Training Provider: IMPACT MANAGEMENT SEMINARS PTE LTD
Course Reference: TGS-2019504521
S$180
Original: S$360
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About This Course
Program to equip participants with the skills and knowledge to: *understand and recognise the importance of one's role in the service value chain *understand and apply skills to meet customers' need for information *show teamwork and work as an effective team member in service delivery to achieve excellence *show professionalism when communicating with customers *escalate service performance issues that affect the organisation's service standards
What You'll Learn
understand one's role; importance of one's role in the service value chain; aligning to organisation's service standards; uncovering customers' needs; providing information to meet customers' needs; teamwork skills to achieve service excellence; displaying professionalism when communicating with customers; escalating service performance issues
Course Details
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