3 Secrets to Achieving Positive Customer Service Experience
Training Provider: IMPACT MANAGEMENT SEMINARS PTE LTD
Course Reference: TGS-2019504539
S$290
Original: S$580
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About This Course
Program to equip participants with the skills and knowledge to apply service principles to meet the needs and expectations of diverse range of customers; to recognise the impact of professional image and behaviors; to establish confidence during customer interactions; to deliver go-the-extra-mile service to exceed customer expectations; and to create positive service experience to delight customers
What You'll Learn
recognizing the impact of professional image and persona; aligning with organizational guidelines and service standards; projecting a professional image and persona of the organization; effective communication; delivering go-the-extra-mile service; creating positive customer service experience to enhance customer retention; escalating area of improvement for service excellence
Course Details
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