Provide Go-the-Extra-Mile Service (Service Excellence)
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2019504751
S$210
Original: S$420
Save S$210
About This Course
This course covers knowledge and application skills in equipping oneself with the mindset to go the extra mile in providing excellent service, which involves creating a positive customer experience and escalating areas of improvement that may enhance the customers’ experience.
What You'll Learn
• Recognise the diverse range of customers and their needs and expectations
• Recognise the impact of one’s professional image and persona on the organisation
• Project a professional image and persona
• Demonstrate effective communication skills when interacting with customers
• Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
• Create a positive customer experience by offering customised and personalised service
• Know the customer’s preferred choices based on the customer group he or she belongs to
• Escalate feedback on areas of improvement to enhance the customer experience
• Recognise the impact of one’s professional image and persona on the organisation
• Project a professional image and persona
• Demonstrate effective communication skills when interacting with customers
• Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
• Create a positive customer experience by offering customised and personalised service
• Know the customer’s preferred choices based on the customer group he or she belongs to
• Escalate feedback on areas of improvement to enhance the customer experience
Entry Requirements
Learners are assumed to:
1. Have an understanding of the organisation’s product and service offering
2. Have an understanding of the organization’s structure, standard operating
procedures and guidelines on customer service
3. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
Course Details
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