Service Challenges L1 (SF): Respond to Service Challenges (Synchronous e-learning)
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2019504942
S$165
Original: S$330
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About This Course
This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges.
What You'll Learn
• Recognise triggers in the service environment that may lead to potential service challenges
• Use service recovery procedures to respond to service challenges in accordance with organisation guidelines
• Escalate unresolved service challenges in accordance with the organisation’s guidelines
• Use service recovery procedures to respond to service challenges in accordance with organisation guidelines
• Escalate unresolved service challenges in accordance with the organisation’s guidelines
Entry Requirements
-Basic understanding of workplace norms and expectations.
-Willingness to learn and adapt to new skills.
-No prior experience required.
-English Requirement: Basic proficiency in English, able to understand and communicate simple instructions.
Course Details
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